Privacy Policy
1. Introduction
Welcome to Jeezzy (“we“, “us“, “our“). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit jeezzy.com (the “Site“) or make a purchase from us.
By using our Site, you consent to the practices described in this policy.
2. Who We Are
This Site is operated by:
Jeezzy LTD
📧 Email: support@jeezzy.com
3. Information We Collect
We collect the following categories of personal data:
a) Information you give us directly
- Name, billing address, shipping address
- Email address and phone number
- Payment details (processed securely by our payment provider — we do not store full card numbers)
- Order history and product preferences
- Communications you send to us (support tickets, chat messages, reviews)
- Account credentials (if you create an account)
b) Information we collect automatically
- IP address, device type, browser type, operating system
- Pages viewed, time spent on Site, referring URLs
- Cookies and similar tracking technologies (see Section 7)
- Approximate location based on IP address
c) Information from third parties
- Payment confirmation data from payment processors
- Shipping status from carriers
- Marketing data from advertising platforms (e.g. Meta, Google) when you interact with our ads
4. How We Use Your Information
We use your data to:
- Process and fulfill your orders — including payment processing, shipping, and order confirmations
- Provide customer support — respond to enquiries, complaints, and returns
- Send transactional emails — order confirmations, shipping updates, refund notifications
- Send marketing communications — newsletters, promotions, new product announcements (only with your consent; you can opt out at any time)
- Improve our Site and services — through analytics and customer feedback
- Prevent fraud and ensure security — including chargeback prevention and identity verification
- Comply with legal obligations — tax records, consumer protection laws, etc.
5. Legal Basis for Processing (UK & EU Customers)
Under UK GDPR and EU GDPR, we rely on the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Processing orders | Contract performance |
| Customer support | Contract performance / Legitimate interest |
| Marketing emails | Consent (opt-in) |
| Analytics & site improvement | Legitimate interest |
| Fraud prevention | Legitimate interest / Legal obligation |
| Tax and accounting records | Legal obligation |
You can withdraw consent for marketing at any time by clicking “unsubscribe” in any email or contacting us directly.
6. Who We Share Your Data With
We do not sell your personal data. We share data only with trusted third parties needed to operate our business:
- Payment processors
- Shipping carriers — to deliver your order
- Email service providers — for order and marketing emails
- Analytics providers — Google Analytics, Meta Pixel
- Cloud hosting
- Legal & regulatory bodies — when required by law
All third parties are required to handle your data in accordance with applicable privacy laws.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Keep your shopping cart functioning
- Remember your login (if applicable)
- Analyze traffic and user behavior (Google Analytics)
- Show relevant ads on other sites (Meta Pixel, Google Ads remarketing)
Types of cookies we use:
- Strictly necessary — required for the Site to function (cart, checkout, security)
- Analytics — help us understand how visitors use the Site
- Marketing — used to deliver relevant ads and measure ad performance
You can manage cookies through your browser settings or our cookie consent banner. Blocking strictly necessary cookies may break parts of the Site.
8. Data Retention
We keep your data only as long as needed for the purposes outlined here, including legal and tax compliance:
| Data Type | Retention Period |
|---|---|
| Order and transaction records | 6 years (UK tax law) |
| Customer account data | Until account deletion request |
| Marketing email subscribers | Until you unsubscribe |
| Support communications | 3 years |
| Website analytics | Up to 26 months (Google Analytics default) |
After these periods, your data is securely deleted or anonymized.
9. International Data Transfers
Because we ship worldwide and use service providers based in multiple countries, your data may be transferred outside your country, including to the United Kingdom, European Union, and United States.
When we transfer data outside the UK/EU, we use legally approved mechanisms such as Standard Contractual Clauses (SCCs) to ensure your data remains protected.
10. Your Rights
Depending on your location, you have the following rights regarding your personal data:
UK & EU customers (UK GDPR / EU GDPR):
- Access — request a copy of the data we hold about you
- Rectification — correct inaccurate data
- Erasure — request deletion (“right to be forgotten”)
- Restriction — limit how we use your data
- Portability — receive your data in a portable format
- Objection — object to certain processing (e.g. direct marketing)
- Withdraw consent — at any time
California customers (CCPA):
- Right to know what data we collect and how we use it
- Right to delete your personal data
- Right to opt out of the sale of personal data (note: we do not sell data)
- Right to non-discrimination for exercising your rights
To exercise any right, email us at privacy@jeezzy.com with your request. We will respond within 30 days.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk or your local data protection authority.
11. Data Security
We take security seriously and implement industry-standard measures, including:
- SSL/TLS encryption for all data transmitted to and from our Site
- Secure payment processing (PCI-DSS compliant providers)
- Restricted access to personal data on a need-to-know basis
- Regular security reviews and updates
That said, no system is 100% secure. If a data breach affects you, we will notify you and the relevant authorities within 72 hours, as required by law.
12. Children’s Privacy
Jeezzy is not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, contact us and we will delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Last updated” date at the top will show when the latest version was published.
Material changes will be communicated via email (if you have an account) or a notice on our Site.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us:
📧 Email: privacy@jeezzy.com