Refund and Returns Policy
Overview
At Jeezzy, we want you to love every appliance you bring into your kitchen. If something isn’t right, we’ll make it right.
You have 30 days from the date of delivery to return your item for a refund or exchange. If 30 days have passed since delivery, unfortunately we can no longer offer a refund or exchange.
Your Statutory Right to Cancel (UK & EU customers)
In addition to our 30-day return policy, UK and EU customers have a 14-day right to cancel any order under the Consumer Contracts Regulations 2013, starting from the day you receive your goods. You do not need to give a reason. To exercise this right, simply email us at support@jeezzy.com within 14 days of delivery and we will guide you through the return process.
Conditions for Return
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging, with all accessories, manuals, and protective materials included
- Free from signs of use, residue, water, or food contact
- Accompanied by your order number or proof of purchase
Non-Returnable Items
For hygiene, safety, or product-condition reasons, the following cannot be returned:
- Items returned more than 30 days after delivery
- Items that have been used, washed, or come into contact with food or liquids
- Items returned without original packaging or with damaged packaging
- Items missing parts, accessories, or manuals for reasons not due to our error
- Gift cards and promotional credits
In these cases, we may offer a partial refund at our discretion, or return the item to you at your expense.
Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or different from what you ordered, we will replace it or refund you in full — including return shipping costs.
To qualify, you must:
- Contact us at support@jeezzy.com within 48 hours of delivery
- Include your order number and clear photos or video showing the issue
We’ll respond within 24 business hours with the next steps. No back-and-forth, no fine print.
Warranty Claims
Every Jeezzy appliance is covered by a 12-month manufacturer warranty against material and manufacturing defects, starting from the date of delivery.
If your product develops a defect within the warranty period, email support@jeezzy.com with:
- Your order number
- A description of the issue
- Photos or a short video showing the defect
We will arrange a repair, replacement, or refund based on the nature of the defect and product availability.
The warranty does not cover damage caused by misuse, accidental damage, unauthorized repairs, or normal wear and tear.
How to Start a Return
- Email us at support@jeezzy.com with the subject line “Return Request — Order #XXXX“
- Include your order number and the reason for return
- We’ll reply within 24 business hours with the return address and return instructions
- Ship the item back using a trackable shipping service (we strongly recommend this — see below)
⚠️ Please do not ship items back to us without contacting us first. Returns received without prior authorization may be refused or delayed.
Refunds
Once we receive and inspect your returned item, we will email you to confirm receipt and notify you of the approval or rejection of your refund.
If approved:
- Refunds are issued to your original payment method
- Processing takes 3–10 business days from approval
- Depending on your bank or card issuer, the funds may take an additional 5–10 business days to appear in your account
Late or Missing Refunds
If your refund hasn’t appeared yet:
- Check your bank account again — sometimes refunds appear under a slightly different transaction line
- Contact your credit card company — refunds can take several business days to officially post
- Contact your bank — there is often a processing delay between when we issue the refund and when it appears in your account
If you’ve done all of the above and still haven’t received your refund after 15 business days, please contact us at support@jeezzy.com with your order number.
Sale Items & Discounted Products
Items purchased at a discount are eligible for return under the same conditions as full-priced items, provided they meet the return conditions above. Your statutory rights as a consumer are not affected by any promotional pricing.
Exchanges
We replace items only if they are defective, damaged, or arrived incorrect. To request an exchange, email support@jeezzy.com with your order number and photos of the issue.
If you’d like a different product altogether, the easiest path is to return your original item for a refund (under our 30-day policy) and place a new order.
Return Shipping
- For change-of-mind returns: Return shipping costs are the customer’s responsibility. Original shipping fees are non-refundable.
- For damaged, defective, or wrong items: We cover return shipping.
We strongly recommend using a trackable shipping service or purchasing shipping insurance, especially for higher-value items. We are not responsible for returned items that are lost or damaged in transit before reaching us.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you’ll receive a gift credit for the value of your return, issued once the item is received.
If the order was shipped to the gift giver to be passed to you, the refund will be issued to the original purchaser.
Cancellations
You may cancel an order at any time before it has shipped for a full refund. Once shipped, the standard return policy applies. To cancel, email support@jeezzy.com with your order number as soon as possible.
Need Help?
We’re here to help. For any questions about returns, refunds, or warranty claims:
We reply to all emails within 24 business hours (Monday–Friday).